f Daniel Gilbert is right, then you are wrong.
That is to say, if Daniel Gilbert is right, then you are wrong to
believe that a new car will make you as happy as you imagine. You
are wrong to believe that a new kitchen will make you happy for as
long as you imagine. You are wrong to think that you will be more
unhappy with a big single setback (a broken wrist, a broken heart)
than with a lesser chronic one (a trick knee, a tense marriage). You
are wrong to assume that job failure will be crushing. You are wrong
to expect that a death in the family will leave you bereft for year
upon year, forever and ever. You are even wrong to reckon that a
cheeseburger you order in a restaurant -- this week, next week, a
year from now, it doesn't really matter when -- will definitely hit
the spot. That's because when it comes to predicting exactly how you
will feel in the future, you are most likely wrong.
A professor in Harvard's department of psychology, Gilbert likes
to tell people that he studies happiness. But it would be more
precise to say that Gilbert -- along with the psychologist Tim
Wilson of the University of Virginia, the economist George
Loewenstein of Carnegie-Mellon and the psychologist (and Nobel
laureate in economics) Daniel Kahneman of Princeton -- has taken the
lead in studying a specific type of emotional and behavioral
prediction. In the past few years, these four men have begun to
question the decision-making process that shapes our sense of
well-being: how do we predict what will make us happy or unhappy --
and then how do we feel after the actual experience? For example,
how do we suppose we'll feel if our favorite college football team
wins or loses, and then how do we really feel a few days after the
game? How do we predict we'll feel about purchasing jewelry, having
children, buying a big house or being rich? And then how do we
regard the outcomes? According to this small corps of academics,
almost all actions -- the decision to buy jewelry, have kids, buy
the big house or work exhaustively for a fatter paycheck -- are
based on our predictions of the emotional consequences of these
events.
Until recently, this was uncharted territory. How we forecast our
feelings, and whether those predictions match our future emotional
states, had never been the stuff of laboratory research. But in
scores of experiments, Gilbert, Wilson, Kahneman and Loewenstein
have made a slew of observations and conclusions that undermine a
number of fundamental assumptions: namely, that we humans understand
what we want and are adept at improving our well-being -- that we
are good at maximizing our utility, in the jargon of traditional
economics. Further, their work on prediction raises some unsettling
and somewhat more personal questions. To understand affective
forecasting, as Gilbert has termed these studies, is to wonder if
everything you have ever thought about life choices, and about
happiness, has been at the least somewhat naive and, at worst,
greatly mistaken.
The problem, as Gilbert and company have come to discover, is
that we falter when it comes to imagining how we will feel about
something in the future. It isn't that we get the big things wrong.
We know we will experience visits to Le Cirque and to the
periodontist differently; we can accurately predict that we'd rather
be stuck in Montauk than in a Midtown elevator. What Gilbert has
found, however, is that we overestimate the intensity and the
duration of our emotional reactions -- our ''affect'' -- to future
events. In other words, we might believe that a new BMW will make
life perfect. But it will almost certainly be less exciting than we
anticipated; nor will it excite us for as long as predicted. The
vast majority of Gilbert's test participants through the years have
consistently made just these sorts of errors both in the laboratory
and in real-life situations. And whether Gilbert's subjects were
trying to predict how they would feel in the future about a plate of
spaghetti with meat sauce, the defeat of a preferred political
candidate or romantic rejection seemed not to matter. On average,
bad events proved less intense and more transient than test
participants predicted. Good events proved less intense and briefer
as well.
Gilbert and his collaborator Tim Wilson call the gap between what
we predict and what we ultimately experience the ''impact bias'' --
''impact'' meaning the errors we make in estimating both the
intensity and duration of our emotions and ''bias'' our tendency to
err. The phrase characterizes how we experience the dimming
excitement over not just a BMW but also over any object or event
that we presume will make us happy. Would a 20 percent raise or
winning the lottery result in a contented life? You may predict it
will, but almost surely it won't turn out that way. And a new plasma
television? You may have high hopes, but the impact bias suggests
that it will almost certainly be less cool, and in a shorter time,
than you imagine. Worse, Gilbert has noted that these mistakes of
expectation can lead directly to mistakes in choosing what we think
will give us pleasure. He calls this ''miswanting.''
''The average person says, 'I know I'll be happier with a Porsche than a Chevy,' '' Gilbert
explains. '' 'Or with Linda rather than Rosalyn. Or as a doctor
rather than as a plumber.' That seems very clear to people. The
problem is, I can't get into medical school or afford the Porsche.
So for the average person, the obstacle between them and happiness
is actually getting the futures that they desire. But what our
research shows -- not just ours, but Loewenstein's and Kahneman's --
is that the real problem is figuring out which of those futures is
going to have the high payoff and is really going to make you happy.
''You know, the Stones said, 'You can't always get what you
want,' '' Gilbert adds. ''I don't think that's the problem. The
problem is you can't always know what you want.''
Gilbert's papers on affective forecasting began to appear in
the late 1990's, but the idea to study happiness and emotional
prediction actually came to him on a sunny afternoon in October
1992, just as he and his friend Jonathan Jay Koehler sat down for
lunch outside the psychology building at the University of Texas at
Austin, where both men were teaching at the time. Gilbert was
uninspired about his studies and says he felt despair about his
failing marriage. And as he launched into a discussion of his
personal life, he swerved to ask why economists focus on the
financial aspects of decision making rather than the emotional ones.
Koehler recalls, ''Gilbert said something like: 'It all seems so
small. It isn't really about money; it's about happiness. Isn't that
what everybody wants to know when we make a decision?' '' For a
moment, Gilbert forgot his troubles, and two more questions came to
him. Do we even know what makes us happy? And if it's difficult to
figure out what makes us happy in the moment, how can we predict
what will make us happy in the future?
In the early 1990's, for an up-and-coming psychology professor
like Gilbert to switch his field of inquiry from how we perceive one
another to happiness, as he did that day, was just a hairsbreadth
short of bizarre. But Gilbert has always liked questions that lead
him somewhere new. Now 45, Gilbert dropped out of high school at 15,
hooking into what he calls ''the tail end of the hippie movement''
and hitchhiking aimlessly from town to town with his guitar. He met
his wife on the road; she was hitching in the other direction. They
married at 17, had a son at 18 and settled down in Denver. ''I
pulled weeds, I sold rebar, I sold carpet, I installed carpet, I
spent a lot of time as a phone solicitor,'' he recalls. During this
period he spent several years turning out science-fiction stories
for magazines like Amazing Stories. Thus, in addition to being ''one
of the most gifted social psychologists of our age,'' as the
psychology writer and professor David G. Myers describes him to me,
Gilbert is the author of ''The Essence of Grunk,'' a story about an
encounter with a creature made of egg salad that jets around the
galaxy in a rocket-powered refrigerator.
Psychology was a matter of happenstance. In the midst of his
sci-fi career, Gilbert tried to sign up for a writing course at the
local community college, but the class was full; he figured that
psych, still accepting registrants, would help him with character
development in his fiction. It led instead to an undergraduate
degree at the University of Colorado at Denver, then a Ph.D. at
Princeton, then an appointment at the University of Texas, then the
appointment at Harvard. ''People ask why I study happiness,''
Gilbert says, ''and I say, 'Why study anything else?' It's the holy
grail. We're studying the thing that all human action is directed
toward.''
One experiment of Gilbert's had students in a photography class
at Harvard choose two favorite pictures from among those they had
just taken and then relinquish one to the teacher. Some students
were told their choices were permanent; others were told they could
exchange their prints after several days. As it turned out, those
who had time to change their minds were less pleased with their
decisions than those whose choices were irrevocable.
Much of Gilbert's research is in this vein. Another recent study
asked whether transit riders in Boston who narrowly missed their
trains experienced the self-blame that people tend to predict
they'll feel in this situation. (They did not.) And a paper waiting
to be published, ''The Peculiar Longevity of Things Not So Bad,''
examines why we expect that bigger problems will always dwarf minor
annoyances. ''When really bad things happen to us, we defend against
them,'' Gilbert explains. ''People, of course, predict the exact
opposite. If you ask, 'What would you rather have, a broken leg or a
trick knee?' they'd probably say, 'Trick knee.' And yet, if your
goal is to accumulate maximum happiness over your lifetime, you just
made the wrong choice. A trick knee is a bad thing to have.''
All of these studies establish the links between prediction,
decision making and well-being. The photography experiment
challenges our common assumption that we would be happier with the
option to change our minds when in fact we're happier with closure.
The transit experiment demonstrates that we tend to err in
estimating our regret over missed opportunities. The ''things not so
bad'' work shows our failure to imagine how grievously irritations
compromise our satisfaction. Our emotional defenses snap into action
when it comes to a divorce or a disease but not for lesser problems.
We fix the leaky roof on our house, but over the long haul, the
broken screen door we never mend adds up to more frustration.
Gilbert does not believe all forecasting mistakes lead to similar
results; a death in the family, a new gym membership and a new
husband are not the same, but in how they affect our well-being they
are similar. ''Our research simply says that whether it's the thing
that matters or the thing that doesn't, both of them matter less
than you think they will,'' he says. ''Things that happen to you or
that you buy or own -- as much as you think they make a difference
to your happiness, you're wrong by a certain amount. You're
overestimating how much of a difference they make. None of them make
the difference you think. And that's true of positive and negative
events.''
uch of the work of Kahneman, Loewenstein, Gilbert and
Wilson takes its cue from the concept of adaptation, a term
psychologists have used since at least the 1950's to refer to how we
acclimate to changing circumstances. George Loewenstein sums up this
human capacity as follows: ''Happiness is a signal that our brains
use to motivate us to do certain things. And in the same way that
our eye adapts to different levels of illumination, we're designed
to kind of go back to the happiness set point. Our brains are not
trying to be happy. Our brains are trying to regulate us.'' In this
respect, the tendency toward adaptation suggests why the impact bias
is so pervasive. As Tim Wilson says: ''We don't realize how quickly
we will adapt to a pleasurable event and make it the backdrop of our
lives. When any event occurs to us, we make it ordinary. And through
becoming ordinary, we lose our pleasure.''
It is easy to overlook something new and crucial in what Wilson
is saying. Not that we invariably lose interest in bright and shiny
things over time -- this is a long-known trait -- but that we're
generally unable to recognize that we adapt to new circumstances and
therefore fail to incorporate this fact into our decisions. So, yes,
we will adapt to the BMW and the plasma TV, since we adapt to
virtually everything. But Wilson and Gilbert and others have shown
that we seem unable to predict that we will adapt. Thus, when we
find the pleasure derived from a thing diminishing, we move on to
the next thing or event and almost certainly make another error of
prediction, and then another, ad infinitum.
As Gilbert points out, this glitch is also significant when it
comes to negative events like losing a job or the death of someone
we love, in response to which we project a permanently inconsolable
future. ''The thing I'm most interested in, that I've spent the most
time studying, is our failure to recognize how powerful
psychological defenses are once they're activated,'' Gilbert says.
''We've used the metaphor of the 'psychological immune system' --
it's just a metaphor, but not a bad one for that system of defenses
that helps you feel better when bad things happen. Observers of the
human condition since Aristotle have known that people have these
defenses. Freud spent his life, and his daughter Anna spent her
life, worrying about these defenses. What's surprising is that
people don't seem to recognize that they have these
defenses, and that these defenses will be triggered by negative
events.'' During the course of my interviews with Gilbert, a close
friend of his died. ''I am like everyone in thinking, I'll never get
over this and life will never be good again,'' he wrote to me in an
e-mail message as he planned a trip to Texas for the funeral. ''But
because of my work, there is always a voice in the back of my head
-- a voice that wears a lab coat and has a lot of data tucked under
its arm -- that says, 'Yes, you will, and yes, it will.' And I know
that voice is right.''
Still, the argument that we imperfectly imagine what we want and
how we will cope is nevertheless disorienting. On the one hand, it
can cast a shadow of regret on some life decisions. Why did I decide
that working 100 hours a week to earn more would make me happy? Why
did I think retiring to Sun City, Ariz., would please me? On the
other hand, it can be enlightening. No wonder this teak patio set
hasn't made me as happy as I expected. Even if she dumps me, I'll be
O.K. Either way, predicting how things will feel to us over the long
term is mystifying. A large body of research on well-being seems to
suggest that wealth above middle-class comfort makes little
difference to our happiness, for example, or that having children
does nothing to improve well-being -- even as it drives marital
satisfaction dramatically down. We often yearn for a roomy, isolated
home (a thing we easily adapt to), when, in fact, it will probably
compromise our happiness by distancing us from neighbors. (Social
interaction and friendships have been shown to give lasting
pleasure.) The big isolated home is what Loewenstein, 48, himself
bought. ''I fell into a trap I never should have fallen into,'' he
told me.
Loewenstein's office is up a narrow stairway in a hidden corner
of an enormous, worn brick building on the edge of the
Carnegie-Mellon campus in Pittsburgh. He and Gilbert make for an
interesting contrast. Gilbert is garrulous, theatrical, dazzling in
his speech and writing; he fills a room. Loewenstein is soft-spoken,
given to abstraction and lithe in the way of a hard-core athlete; he
seems to float around a room. Both men profess tremendous admiration
for the other, and their different disciplines -- psychology and
economics -- have made their overlapping interests in affective
forecasting more complementary than fraught. While Gilbert's most
notable contribution to affective forecasting is the impact bias,
Loewenstein's is something called the ''empathy gap.''
Here's how it expresses itself. In a recent experiment,
Loewenstein tried to find out how likely people might be to dance
alone to Rick James's ''Super Freak'' in front of a large audience.
Many agreed to do so for a certain amount of money a week in
advance, only to renege when the day came to take the stage. This
sounds like a goof, but it gets at the fundamental difference
between how we behave in ''hot'' states (those of anxiety, courage,
fear, drug craving, sexual excitation and the like) and ''cold''
states of rational calm. This empathy gap in thought and behavior --
we cannot seem to predict how we will behave in a hot state when we
are in a cold state -- affects happiness in an important but
somewhat less consistent way than the impact bias. ''So much of our
lives involves making decisions that have consequences for the
future,'' Loewenstein says. ''And if our decision making is
influenced by these transient emotional and psychological states,
then we know we're not making decisions with an eye toward future
consequences.'' This may be as simple as an unfortunate proclamation
of love in a moment of lust, Loewenstein explains, or something
darker, like an act of road rage or of suicide.
Among other things, this line of inquiry has led Loewenstein to
collaborate with health experts looking into why people engage in
unprotected sex when they would never agree to do so in moments of
cool calculation. Data from tests in which volunteers are asked how
they would behave in various ''heat of the moment'' situations --
whether they would have sex with a minor, for instance, or act
forcefully with a partner who asks them to stop -- have consistently
shown that different states of arousal can alter answers by
astonishing margins. ''These kinds of states have the ability to
change us so profoundly that we're more different from ourselves in
different states than we are from another person,'' Loewenstein
says.
Part of Loewenstein's curiosity about hot and cold states comes
from situations in which his emotions have been pitted against his
intellect. When he's not teaching, he treks around the world, making
sure to get to Alaska to hike or kayak at least once a year. A
scholar of mountaineering literature, he once wrote a paper that
examined why climbers have a poor memory for pain and usually ignore
turn-back times at great peril. But he has done the same thing
himself many times. He almost died in a whitewater canoeing accident
and vowed afterward that he never wanted to see his runaway canoe
again. (A couple of hours later, he went looking for it.) The same
goes for his climbing pursuits. ''You establish your turn-back time,
and then you find yourself still far from the peak,'' he says. ''So
you push on. You haven't brought enough food or clothes, and then as
a result, you're stuck at 13,000 feet, and you have to just sit
there and shiver all night without a sleeping bag or warm clothes.
When the sun comes up, you're half-frozen, and you say, 'Never
again.' Then you get back and immediately start craving getting out
again.'' He pushes the point: ''I have tried to train my emotions.''
But he admits that he may make the same mistakes on his next trip.
ould a world without forecasting errors be a better
world? Would a life lived without forecasting errors be a richer
life? Among the academics who study affective forecasting, there
seems little doubt that these sorts of questions will ultimately
jump from the academy to the real world. ''If people do not know
what is going to make them better off or give them pleasure,''
Daniel Kahneman says, ''then the idea that you can trust people to
do what will give them pleasure becomes questionable.'' To Kahneman,
who did some of the first experiments in the area in the early
1990's, affective forecasting could greatly influence retirement
planning, for example, where mistakes in prediction (how much we
save, how much we spend, how we choose a community we think we'll
enjoy) can prove irreversible. He sees a role for affective
forecasting in consumer spending, where a ''cooling off'' period
might remedy buyer's remorse. Most important, he sees vital
applications in health care, especially when it comes to informed
consent. ''We consider people capable of giving informed consent
once they are told of the objective effects of a treatment,''
Kahneman says. ''But can people anticipate how they and other people
will react to a colostomy or to the removal of their vocal cords?
The research on affective forecasting suggests that people may have
little ability to anticipate their adaptation beyond the early
stages.'' Loewenstein, along with his collaborator Dr. Peter Ubel,
has done a great deal of work showing that nonpatients overestimate
the displeasure of living with the loss of a limb, for instance, or
paraplegia. To use affective forecasting to prove that people adapt
to serious physical challenges far better and will be happier than
they imagine, Loewenstein says, could prove invaluable.
There are downsides to making public policy in light of this
research, too. While walking in Pittsburgh one afternoon,
Loewenstein tells me that he doesn't see how anybody could study
happiness and not find himself leaning left politically; the data
make it all too clear that boosting the living standards of those
already comfortable, such as through lower taxes, does little to
improve their levels of well-being, whereas raising the living
standards of the impoverished makes an enormous difference.
Nevertheless, he and Gilbert (who once declared in an academic
paper, ''Windfalls are better than pratfalls, A's are better than
C's, December 25 is better than April 15, and everything is better
than a Republican administration'') seem to lean libertarian in
regard to pushing any kind of prescriptive agenda. ''We're very,
very nervous about overapplying the research,'' Loewenstein says.
''Just because we figure out that X makes people happy and they're
choosing Y, we don't want to impose X on them. I have a discomfort
with paternalism and with using the results coming out of our field
to impose decisions on people.''
Still, Gilbert and Loewenstein can't contain the personal and
philosophical questions raised by their work. After talking with
both men, I found it hard not to wonder about my own predictions at
every turn. At times it seemed like knowing the secret to some
parlor trick that was nonetheless very difficult to pull off -- when
I ogled a new car at the Honda dealership as I waited for a new
muffler on my '92 Accord, for instance, or as my daughter's fever
spiked one evening and I imagined something terrible, and then
something more terrible thereafter. With some difficulty, I could
observe my mind overshooting the mark, zooming past accuracy toward
the sublime or the tragic. It was tempting to want to try to think
about the future more moderately. But it seemed nearly impossible as
well.
To Loewenstein, who is especially attendant to the friction
between his emotional and deliberative processes, a life without
forecasting errors would most likely be a better, happier life. ''If
you had a deep understanding of the impact bias and you acted on it,
which is not always that easy to do, you would tend to invest your
resources in the things that would make you happy,'' he says. This
might mean taking more time with friends instead of more time for
making money. He also adds that a better understanding of the
empathy gap -- those hot and cold states we all find ourselves in on
frequent occasions -- could save people from making regrettable
decisions in moments of courage or craving.
Gilbert seems optimistic about using the work in terms of
improving ''institutional judgment'' -- how we spend health care
dollars, for example -- but less sanguine about using it to improve
our personal judgment. He admits that he has taken some of his
research to heart; for instance, his work on what he calls the
psychological immune system has led him to believe that he would be
able to adapt to even the worst turn of events. In addition, he says
that he now takes more chances in life, a fact corroborated in at
least one aspect by his research partner Tim Wilson, who says that
driving with Gilbert in Boston is a terrifying, white-knuckle
experience. ''But I should have learned many more lessons from my
research than I actually have,'' Gilbert admits. ''I'm getting
married in the spring because this woman is going to make me happy
forever, and I know it.'' At this, Gilbert laughs, a sudden, booming
laugh that fills his Cambridge office. He seems to find it funny not
because it's untrue, but because nothing could be more true. This is
how he feels. ''I don't think I want to give up all these
motivations,'' he says, ''that belief that there's the good and
there's the bad and that this is a contest to try to get one and
avoid the other. I don't think I want to learn too much from my
research in that sense.''
Even so, Gilbert is currently working on a complex experiment in
which he has made affective forecasting errors ''go away.'' In this
test, Gilbert's team asks members of Group A to estimate how they'll
feel if they receive negative personality feedback. The impact bias
kicks in, of course, and they mostly predict they'll feel terrible,
when in fact they end up feeling O.K. But if Gilbert shows Group B
that others have gotten the same feedback and felt O.K. afterward,
then its members predict they'll feel O.K. as well. The impact bias
disappears, and the participants in Group B make accurate
predictions.
This is exciting to Gilbert. But at the same time, it's not a
technique he wants to shape into a self-help book, or one that he
even imagines could be practically implemented. ''Hope and fear are
enduring features of the human experience,'' he says, ''and it is
unlikely that people are going to abandon them anytime soon just
because some psychologist told them they should.'' In fact, in his
recent writings, he has wondered whether forecasting errors might
somehow serve a larger functional purpose he doesn't yet understand.
If he could wave a wand tomorrow and eliminate all
affective-forecasting errors, I ask, would he? ''The benefits of not
making this error would seem to be that you get a little more
happiness,'' he says. ''When choosing between two jobs, you wouldn't
sweat as much because you'd say: 'You know, I'll be happy in both.
I'll adapt to either circumstance pretty well, so there's no use in
killing myself for the next week.' But maybe our caricatures of the
future -- these overinflated assessments of how good or bad things
will be -- maybe it's these illusory assessments that keep us moving
in one direction over the other. Maybe we don't want a society of
people who shrug and say, 'It won't really make a difference.'
''Maybe it's important for there to be carrots and sticks in the
world, even if they are illusions,'' he adds. ''They keep us moving
towards carrots and away from sticks.''
Jon Gertner is a contributing writer for Money magazine.